Trust & Safety
Last updated: April 12, 2026
These are the rules we hold ourselves to and the standards we run delivery against. The whole document is written so you can read it without a lawyer. If a sentence here ever looks different from how we actually operate, we want to hear about it — that is a bug.
How we screen delivery accounts
Every follower, like, and view delivered by Tokturbo comes from an account in our screened pool. The pool is small, slow-growing, and curated by people — not by an enrollment script.
An account enters the pool only after it has been active on TikTok for at least 90 days, has posted to or interacted with content in the last 14 days, and is associated with a verifiable phone or email address in the country we listed on its file. Accounts that fail any of those three checks are rejected outright and never re-tested.
Once admitted, an account is held in a country-specific bucket so we can match its locale to your target's audience. A Brazilian creator buying followers in the dance niche should not receive a wave of accounts from regions where the niche doesn't read. We solve that with regional dialect filtering on every package above $14.99, and we are open about which packages don't have it.
Twice a year we re-screen the entire pool against a fresh set of TikTok's published anti-spam patterns. Accounts that no longer pass — most often because they have gone dormant or have changed handles — are retired. We do not buy bulk account inventories. We do not run automated farms. The pool grows because real people sign up for our delivery program, not because we scrape one.
We never ask for your password
To deliver to a TikTok username, we need exactly two things: the public handle (for example @yourname) or the public URL of the post you want to grow. That is the entire input. We do not need access to your account. We do not need a code from your authenticator app. We do not need a backup email or recovery question.
If any communication appears to come from Tokturbo and asks for any of the above, it is fraudulent. Stop, do not respond, and forward the message to support@tokturbo.com. We will confirm the source, blacklist the sender if needed, and let other users know within 24 hours. We have published this policy without exception since 2021 and there has never been a case where we would have legitimately requested credentials.
Two-factor authentication is on you, and we recommend you turn it on if you have not. Tokturbo's delivery method does not interact with your account session, so 2FA does not slow or affect delivery in any way.
Delivery integrity and pacing
Delivery is paced. That is the single most important word on this page.
A 1,000-follower order is not delivered as 1,000 follows in the same minute. That pattern is what TikTok's ranker is built to detect, and it is what gets accounts shadowbanned. Instead, we ship in batches over a window matched to your starting follower count, niche velocity, and the target's posting cadence. A new creator account receives a slower drip than an established one because the algorithm reads sudden spikes differently for each.
You can watch the drip happen in your dashboard. If at any point the delivery looks abnormal to you — too fast, too slow, or paused — open a ticket and we will explain the pacing decision in plain English. Where the data supports it, we will adjust. We are willing to disagree with you about pacing publicly; we are not willing to ship faster than what we think is safe.
We also monitor the target during delivery. If the target account experiences a sudden disable, lock, or rate-limit signal from TikTok during a Tokturbo order, our system pauses the order automatically and a human reviews it before any further delivery. If that pause turns into a cancellation, you receive a full refund — see Section 4.
Refunds, refills, and the 30-day window
We back every order with a 30-day refill on delivered drop-off, plus refunds in specific, defined situations.
Automatic refill
Some accounts in any delivery pool eventually unfollow, unlike, or otherwise drop off. That is expected behavior on a real social platform and is true of organic followers too. For 30 days after we mark your order complete, our system watches the delivered cohort and tops it back up if it falls below the ordered quantity. No ticket required. No questions about why.
After the 30-day window, the order is final. We are honest about this because the alternative — promising lifetime refills — is what dishonest competitors use to harvest deposits they have no intention of honoring.
Refunds
We refund three categories of orders: orders that we paused under Section 3 and decided not to resume; orders where less than 80% of the promised quantity was delivered within seven days of the projected completion date; and orders placed against a target that was already banned, shadowbanned, or deleted at the time of purchase (in which case we refund 100% minus payment processor fees).
Outside those three categories, we do not refund. We will, however, swap the unfulfilled balance of an order to a different package of equal value, or apply it as credit toward your next order, no expiration.
What we do not do
It is easier to trust an operator who says no on the record. The list below is policy, not aspiration.
We do not deliver bots. The accounts in our pool are real, screened humans on TikTok. If a delivered account turns out to fail re-screening at any later date, it is retired from the pool, not added.
We do not deliver to comment threads to manipulate political content, harass individuals, or astroturf controversies. Engagement orders against posts that, in our judgment, are about elections, public figures' private conduct, or live news events are refused at the cart and refunded automatically.
We do not run any service that would require us to log in as you, post on your behalf, or interact with your TikTok account session in any way. Delivery is one-directional: our pool acts on your public target, our team does not act inside your account.
We do not sell, license, or share your order list, your TikTok handle, your email address, or your payment metadata with marketing partners, third-party data brokers, or AI training providers. Period. See the Privacy Policy for the full inventory of what we do and do not share.
Recognizing fraud that uses our name
Scammers impersonate trusted providers because it works. Tokturbo is no exception, and we treat impersonation seriously.
Anything genuinely from Tokturbo will come from a tokturbo.com email address, a verified Tokturbo support handle inside our dashboard, or our official social profiles (linked at the bottom of every page on this site). It will not arrive over WhatsApp, Telegram, or Direct Message from a personal account claiming to work here.
Any communication that demands you click an external link to claim a refund, verify your account, or unlock a delivery is fraudulent. Real Tokturbo support sends you back into your dashboard, where the action you need to take is already waiting.
If you suspect you are being scammed under our name, forward the message — with full headers if you have them — to support@tokturbo.com. We confirm origin within four working hours, blacklist the sender from our delivery network, and (where the law allows it) publicly note the impersonation on our trust page so other users do not fall for it.
If something still goes wrong
We try to make problems unnecessary, and we know we will not always succeed. The honest version of what to do, in order:
First, open a ticket inside your dashboard. Tickets there hit a human within four working hours during the U.S. business week, and within 24 hours on weekends. We respond before we close.
Second, if the dashboard response does not resolve the issue, reply with the word "escalate" in the same thread. That routes the ticket to a senior operator who has full discretion to refund, re-deliver, or credit you outside the rules in Section 4 if the facts of the case warrant it.
Third, if you have given the steps above a reasonable shot and you are still dissatisfied, dispute the charge through your card or payment provider. We will not punish you for filing a chargeback when our process did not work. Disputes filed before you contact us, however, will be reviewed under the original terms of service.
Contact us
Email is the most reliable way to reach the trust team. We respond within four business hours during the working week.
General trust questions: support@tokturbo.com
Suspected fraud or impersonation: support@tokturbo.com
Mail: H.H. Connect for Marketing and PR — Attn: Trust & Safety, Sara Building, Liwan 2, Dubai, UAE
Last updated: April 12, 2026