Privacy Policy

Information you provide

When you place an order, redeem a free trial, contact support, or create an account, you give us information such as your name, email address, country, the public TikTok username or post URL you want to grow, and payment details processed through our third-party payment partners.

When you talk to our support team, we keep the contents of those messages, the email or chat handle you wrote from, and any screenshots or files you attach. That history helps us resolve future tickets faster without making you repeat yourself.

We never ask for your TikTok password, your phone unlock code, or two-factor authentication codes. If a request like that ever appears, treat it as fraudulent and report it to support@tokturbo.com.

Information collected automatically

When you load tokturbo.com we collect basic technical signals: IP address, approximate geographic region (city and country, not precise GPS), device type, browser, operating system, and the pages you visited. This is standard server-log information used to keep the site fast and to detect abuse.

We use a small set of cookies and similar storage to remember your cart, your light/dark preference if applicable, and whether you've already redeemed a free trial. We do not use cross-site tracking pixels for advertising. We do measure aggregate page performance through privacy-preserving analytics.

If you use our free tools (embed generator, engagement calculator, profile analyzer), we log the public TikTok URLs you submit so we can return results and detect abuse. We do not associate those queries with your identity unless you are signed in.

Information from other sources

Our payment partners (Stripe, PayPal, and our crypto processor) share confirmation data and fraud signals with us after a transaction completes. We receive the last four digits of your card, the brand of card, and the country of issuance. We never see the full card number or CVV.

When you start an order against a TikTok username or post URL, we query TikTok's public profile data to verify the target is real and to estimate delivery pacing. We do not log into TikTok on your behalf.

Service providers and business partners

We use a small set of vetted vendors to run Tokturbo: payment processors (Stripe, PayPal, BitPay), email infrastructure (Postmark for transactional, SendGrid for newsletters), cloud hosting (Cloudflare, AWS), and customer support tools (Help Scout). Each vendor receives the minimum data needed for its function and is bound by a data processing agreement.

Within our corporate group

Tokturbo, Inc. operates entities in the United States and the European Union. We share data between those entities to deliver the service. All transfers are governed by Standard Contractual Clauses and the same protections that apply to the operating entity that received the data first.

In connection with a sale, merger, or other business transfer

If Tokturbo is acquired or merges with another company, your information may be transferred as part of that transaction. If that happens, we will notify you by email and on this page, and you will have at least 30 days to delete your data before the transfer completes.

For legal reasons

We will share information when required by law, court order, or valid subpoena from a U.S. authority or a competent foreign authority. We push back on requests that are overly broad or that lack proper process. Where we are legally permitted to notify the affected user, we do.

We also share data when necessary to enforce our terms of service, to protect our team or other users from harm, or to investigate suspected fraud.

With your consent

For anything that doesn't fall into the categories above, we ask first. If you opt into a case study or testimonial, we will only share the information you explicitly approve.

Sharing for direct marketing purposes (Shine the Light)

California Civil Code Section 1798.83 gives California residents the right to ask about personal information shared with third parties for their direct marketing. We do not share personal information for third-party marketing. If you want written confirmation of that, email support@tokturbo.com.

Content removal for users under 18

California Business and Professions Code Section 22581 lets minors who used a service while under 18 request removal of content they posted. We do not host user-posted content, so this right does not apply to anything on Tokturbo, but if you have written a review or testimonial while under 18, email support@tokturbo.com and we will remove it.

EU and UK residents

If you are in the EU or UK you have the rights granted by the GDPR (or UK GDPR): access, rectification, erasure, restriction, portability, and objection. You also have the right to lodge a complaint with your local data protection authority. Our EU representative under Article 27 GDPR is listed at the bottom of this page.