Privacy policy

If you allow analytics, we use Google Analytics 4 to measure public-page visits, referrals, checkout activity and confirmed purchases. Google processes usage, device and approximate location information and uses analytics cookies. Consented orders include anonymous browser/session identifiers, an opaque transaction ID, package details, currency and the amount paid. We exclude account, order-tracking and admin pages, remove URL query strings, and never send email addresses, TikTok usernames, post links or payment details to GA4. Advertising personalization is disabled.

You can reject analytics without affecting purchases, or change your choice below. Withdrawal stops future GA4 collection from this browser and removes its GA cookies; it does not erase data already processed. A purchase submitted while analytics was allowed may still be reported by our server when payment is confirmed. Browser storage remembers your choice.

Read how Google uses information from sites that use its services.

Information you provide

We collect account details such as your name and email, order details such as public TikTok usernames and post links, and messages you send to support. TokTurbo account passwords are stored as password hashes.

Payment providers collect the payment details entered in their checkout. TokTurbo receives payment references, amounts and status information; we do not receive or store your full card number or card security code.

We do not need your TikTok password, TikTok authentication codes, or access to your TikTok messages.

Information collected automatically

Our systems process technical and usage information such as IP addresses, browser and device details, referring pages, pages viewed, clicks, timestamps and session identifiers. This helps us operate the site, understand usage and detect abuse. Activity may be associated with your account when you are signed in.

Cookies and browser storage support sign-in, cart contents, checkout selections and site preferences. You can clear or restrict them in your browser, but doing so may prevent sign-in or checkout from working.

Information from other sources

We retrieve public TikTok profile information, profile pictures, post previews and engagement counts through data providers to help you select an account or post. Delivery providers return order progress, and payment providers return payment confirmations or failure information.

We use information to create and secure accounts, process payments, deliver and track orders, apply refills or refunds, answer support requests and send service emails. We also use technical records to investigate errors, fraud and misuse.

Where applicable, processing is based on providing the service you request, meeting legal obligations, protecting and improving our service, or your consent. You may withdraw consent where processing relies on it without affecting earlier lawful processing.

We share the information needed for a provider to perform its role. This includes the payment provider selected at checkout, delivery providers handling your public TikTok target and package, hosting and database providers, email delivery and security services.

We use services including Vercel for hosting, Neon for database hosting, Upstash for caching and rate limiting, Resend for email, and Ziina for enabled card and wallet payments. Availability of payment methods is shown at checkout. Support messages may be processed by automated tools to help classify and prioritize requests.

Providers may process data outside your country. Applicable transfer requirements depend on the provider, location and law. Contact us for information about the providers involved in your request.

Information may also be disclosed when required by law, to protect against fraud or misuse, or as part of a business transfer subject to applicable privacy requirements.

You can request access to, correction of, or deletion of your personal information by contacting support@tokturbo.com. We may need to verify your identity before acting on a request. Certain order, payment or security records may need to be retained to meet legal obligations or resolve disputes.

Use the unsubscribe link in marketing emails to stop those messages. Essential account, order and support emails are separate from marketing preferences.

We use access controls, password hashing and encrypted connections to protect information. No online system is completely secure. If a personal-data breach occurs, notifications will be handled as required by applicable law.

We retain information for the purposes described in this policy, including operating accounts, fulfilling orders, handling disputes, preventing fraud and meeting record-keeping obligations. Retention depends on the record and purpose; clearing your browser storage does not delete server-side records. Contact support to request deletion or ask about a specific record.

Our services are not directed at children. If you believe a child has supplied personal information, contact support@tokturbo.com so we can investigate and address the information as required by applicable law.

Depending on where you live and which laws apply, you may have rights to access, correct, delete or transfer data, restrict or object to processing, withdraw consent, or complain to the relevant data-protection authority. Requests are subject to applicable conditions, exceptions and response deadlines.

For example, EU and UK data-protection laws provide rights of access, rectification, erasure, restriction, portability and objection where they apply. UAE law also provides rights concerning personal data. Contact support@tokturbo.com to exercise a right or ask how it applies to your information.

We may update this policy when our practices or legal requirements change. The date above identifies this version. Material changes will be communicated as required by applicable law.

TokTurbo is operated by H.H. Connect for Marketing and PR.

Email: support@tokturbo.com

Address: Sara Building, Liwan 2, Dubai, UAE