Track your
Tokturbo order

Go to tokturbo.com/track and enter your order number and the email address you used at checkout. The order number starts with TOK and appears in your confirmation email. No account or password is needed. When the number and email match an order, the tracking page opens with the payment status and the delivery progress of every item.

Pending payment and Awaiting payment mean payment is not yet confirmed, so delivery has not started. Paid means payment is confirmed and the order is queued. In progress means at least one item is being delivered. Partially delivered means some units are short. Delivered means every item reached its ordered quantity. Failed, Cancelled, Refunded and Partially refunded are final states.

The progress bar shows the delivered quantity as a percentage of your order. We calculate delivery from the units remaining reported by the provider; completed items show 100%. If remaining units are unavailable, we use the recorded count change when available. Progress stays between 0% and 100%. Provider updates can be delayed. Press Refresh to request the latest status.

Delivery is paced on purpose. It starts within 30 seconds of payment confirmation and then arrives in increments at the delivery speed you chose at checkout, so larger orders take longer to finish. A count that pauses and then resumes is normal. If an order is not completed within seven days of payment, the unfulfilled portion is refunded automatically, as set out in Tokturbo's Terms.

It is the order reference used by the delivery provider fulfilling that item, shown next to the provider name. Support uses it to look the item up with the provider directly. Quoting it in a ticket, together with your order number, lets support check the right record first instead of matching your order by hand.

Press Refresh first. Refresh queries your payment provider at that moment and picks up confirmations that arrived after the page loaded. Crypto payments wait for the network to confirm the transaction, so they can take longer than a card to show as paid. If the status still looks wrong, open a support ticket with your order number and the payment reference.

Every Tokturbo order carries a 30-day refill guarantee. If the followers, likes, views or comments on a delivered order fall below the quantity you purchased within 30 days of delivery, open a support ticket with your order number and the current count, and Tokturbo refills the difference at no charge. After 30 days the order is final.

Share it only with people you trust. The tracking link includes the email address you used at checkout, because that email is what unlocks the order, so anyone with the link can see your order details. Sharing the order number on its own is safer, since the order cannot be opened without the matching email address.